It is absolutely your choice. We have the same manufacturer supplied diagnostic equipment, online technical information and parts systems as a main dealer. Our technicians are trained and qualified and our competence is highly regarded.
Warranty Repairs?
Although we cannot carry out repairs under the manufacturer’s warranty for both Mercedes-Benz and Land Rover, we are able to carry out repairs under the Land Rover approved used car and extended warranty policies. We are also able to advise and in some instances book repairs for you under the manufacturer’s warranty.
We will give you an accurate price for your service or repairs if you telephone, provided we are given the registration or chassis number together with the mileage of your car. We can then interrogate the electronic service records and find out exactly what your vehicle needs and quote accordingly.
Sometimes our customers will say that they have been quoted less by a main dealer, but that is due to the dealer using a menu pricing system without looking at the actual history of the car. The resulting quote is therefore often for just a basic service.
We quote having looked at your exact vehicle history and we will include all that is due, which may be a change of pollen filter, brake fluid (usually every two years) and fuel and air filters.
Frequently, it is only when your car is in a main dealer workshop, do they have time to come back to you with the additional requirements and cost estimates.
Our hourly labour cost is less than a main dealer. We have lower operating costs and although only stock genuine parts on site, we can advise on other quality options. Similarly, our oil costs are reasonably priced and we continue to use manufacturer approved lubricants.
We can arrange to collect your car and also have Mercedes-Benz and Land Rover courtesy cars available at a nominal fee.
Alternatively, if you would prefer to wait while any work is carried out on your car, you can do so in comfort with Digital TV channels at your disposal along with free, high speed internet access.
There are no bonus schemes in our workshops. Our technicians are tasked with only one objective – to work in the best interests of our customers, at all times. Our technicians are not rushed, in order to ensure that they have the time to identify those difficult to find intermittent faults, yet we use documented manufacturer workshop times for charging purposes. For example, if the Mercedes-Benz factory time to replace front brake discs on a particular model is one hour, then that is what we charge.
We have no parts targets. We just supply the parts required for the jobs we are doing. When we advise a part is required, we are happy for our customers to come along and be shown exactly what we are doing by talking to the technician doing the job should they wish. They will be pleased to explain exactly why replacement is required.
If your vehicle does not have a service book, we always update the electronic service records that are held by the manufacturer. We will also provide you with a full breakdown of every service for your records.
We can have cracks in your alloy wheels welded onsite using the very latest Mig welding equipment or if required we can arrange for your wheel to be sent away to Lepsons to be fully refurbished to ‘as new’ standard. This should not be confused by comparison to the very inferior in-situ type of repair we see so often.
We can also have your alloy wheels completely refurbished to ‘as new’ standard, which means sending the wheels away for a week. This should not be confused by comparison to the very inferior in-situ type of repair we see so often.
Did you know that most manufacturers do not require main dealers to remove road wheels during a service?
This means that if you have a puncture and have a space saver spare, it is highly likely that you won’t be able to remove the wheel, as it will have welded itself to the hub due to the corrosive action of dissimilar metals.
We always remove road wheels and apply some copper grease to ensure the corrosive effects are prevented. Also, how can you check the condition of brake pads and discs correctly if you cannot see them properly?
But, perhaps the best way to decide whether you should use our services is just to call in. We will be delighted to show you around and answer any questions you may have.
Superb company to deal with- fantastic communication from the initial call to book in right through to collection of my vehicle.
Leon and team go the extra mile and provide top class service including a vehicle wash to a high standard. Highly recommend this company to all.