Why service my Mercedes-Benz at Tim Purslow?
It is absolutely your choice. We have the same Mercedes-Benz supplied diagnostic equipment, online technical information and parts systems as a main dealer. Our technicians are Mercedes-Benz trained and qualified, and our competence is highly regarded. The only difference is that because we choose to remain independent, we do not carry out manufacturers warranty repairs, although we can arrange to have any warranty work carried out, just as we do for a number of our sales cars.
Our labour cost is substantially less than a main dealer. Similarly, our oil costs are very reasonable and we continue to use Mobil.
We can arrange to collect your car and also have Mercedes-Benz courtesy cars available at no additional charge.
Alternatively, if you would prefer to wait while any work is carried out on your car, you can do so in comfort with Sky TV channels at your disposal along with free, high speed internet access.
There are no bonus schemes in our workshops. Our technicians are tasked with only one objective – to work in the best interests of our customers, at all times. Our technicians are not rushed in order to ensure that they have the time to identify those difficult to find intermittent faults, yet we only use published Mercedes-Benz manufacturers workshop times for charging purposes. For example, if the Mercedes-Benz factory time to replace front brake discs on a particular model is one hour, then that is what we charge.
We have no parts targets. We just supply the parts required for the jobs we are doing. When we advise a part is required, we encourage our customers to come along and be shown exactly what we are doing by talking to the technician doing the job. They will be pleased to explain exactly why replacement was required.
If your Mercedes-Benz does not have a service book, we always update the electronic service records for your car that are held in Germany. We will also provide you with a genuine Mercedes-Benz service sheet copy after every service for your records.